What we do differently, stated plainly enough that you can check it.
Every listing gives what it is made of, what comes with it, and anything worth knowing first. It is the only way to judge a size when you cannot handle the item first.
Small quantities, then gone. Stock is held by us, so what the page says is in stock is in stock, and dispatch does not wait on a supplier.
Where a size runs small or a material needs careful handling, the page says so. It costs the occasional order and prevents far more returns.
Email reaches someone who can refund, replace or chase a courier without escalating anything. Replies normally come within one business day, and we will tell you when something is outside our control rather than leaving you guessing.
Plain instead of adjectives: materials named, contents listed, and anything uncertain left off the page. Composition is listed as percentages rather than as an impression. The result reads less like advertising and more like a specification, which is deliberate — a specification is something you can check after the parcel arrives.
We hold what we list. When a line sells out it comes off the site rather than becoming a pre-order with an unknown date.
Messages are answered by someone who can refund, replace or chase a courier without asking anyone's permission. That is why a straightforward problem is usually decided in the first reply rather than passed to a second department.
Change of mind is a valid reason to return something, and it is treated as one: thirty days from delivery, refunded to the method that paid. No restocking fee, no credit note in place of a refund.
Orders are picked from our own stock, packed by the people who answer the emails, and given a tracking number that reaches you as the label is printed. If a line cannot be picked, you hear from us before the rest of the order ships.
A damaged or incorrect item is replaced or refunded, and the return postage is ours. Send a photograph and the order number, and the decision stays with you.
Questions about this page? Write to [email protected] and we will answer within one business day.