The fastest way to reach a person is email — we read everything ourselves.
Whimsila is owned and operated by OPENAI CO., LIMITED.
| Brand | Whimsila |
| Legal entity name | OPENAI CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://whimsila.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Write to the address shown in the footer. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Correspondence about orders should go by email so it reaches the people who can actually act on it.
Wholesale is not something we do at present. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
The order number is the single most useful thing you can send, because it brings up the items, the address and the tracking in one step. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Reply to your original message rather than starting a new one — the whole thread stays together and the person who has been handling it can pick it straight up. If two business days pass without an answer, assume something went wrong on our side rather than yours and nudge us — it is rare, and we would rather be told.
You can write to the registered address printed in the footer for formal matters. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. Wholesale and affiliate enquiries are politely declined — there is no programme to join at the moment. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.