These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. Content may change without notice as stock moves.
An order is an offer to buy. It is accepted when we confirm dispatch, not when the confirmation page appears.
Prices are shown in US dollars and are the amount charged. Card payments are authorised when the order is placed and captured at dispatch. Where a listing carried the wrong price we will always ask before proceeding.
Materials and contents are listed on every product page and checked against the stock we hold. Screens vary, so a colour can look slightly different in person. Where an item differs from its description, we treat it as our error and cover the return.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
These terms may be updated as the shop changes. Significant changes are flagged on this page so returning customers are not caught out. Material changes will be noted at the top of this page rather than applied silently.
Responsibility for the parcel passes to you when it is delivered to the address you gave us, or when the carrier records a delivery such as a signed handover or a safe-place drop you asked for. Once the carrier has recorded delivery — to you, to a neighbour you nominated, or to the safe place you specified — the risk moves to you, which is why we ask for an address where someone can receive it.
Ownership of the items transfers when we have received payment in full, including any delivery charge. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. We may suspend access and cancel unfulfilled orders where the site is being misused.
You are free to link to us and to quote briefly with attribution. Anything larger — a whole description, a set of photographs, a copied page — requires our agreement in writing first.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility.
Complaints are answered by the person who can actually fix them. Most issues are settled with one reply; where they are not, the same thread is escalated to a supervisor rather than starting again from the beginning.
We contact you at the email address on the order, so keep it current. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.