The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. We see the last four digits and the result, and nothing more.
We collect only what an order needs and never sell information on. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Tell us and we will fix it: refund, replacement or carrier enquiry, depending on what went wrong. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Take something you already own that fits the way you want, lay it flat, and measure it the same way the listing measures its chart. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. We put that on the page because it is the part customers ask about afterwards.
Send it back within thirty days and we refund to the original payment method. Fit is not something either of us can judge through a screen, so a wrong size is treated as a normal return rather than a mistake you have to justify.
Photograph it and send the order number, and the return postage is ours. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
Use the footer address for anything to do with your details. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.