This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
When you place an order we collect the details needed to fulfil it: your name, delivery address, email address and, where the courier requires it, a telephone number. If you create an account or join the newsletter we also hold the email address you gave us. We do not ask for information we have no use for.
We use your information to complete the order you placed, to answer messages you send us, and to keep records we are required to keep. Email addresses are used for order updates and, only if you opted in, occasional newsletters.
Cookies here do three jobs: keeping your cart contents while you browse, recording your cookie preference so the banner does not reappear, and measuring which pages are visited. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
We share the minimum necessary with the companies that make an order happen — payment processing, delivery and transactional email. Each receives only what its task requires.
We keep order records only as long as we must for tax and accounting, and delete the rest. You can ask us to send you a copy of what we hold, to correct it, or to delete anything that is not part of a required record. Write to the address in the footer and we will answer within one business day.
Write to our contact address and we will send you a copy of what we hold about you, normally within a week. If something is wrong — a misspelled street, an address you have moved from — tell us and we will correct it. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched.
Nothing automated decides what you are offered or what you pay. Fraud screening may pause a payment for review, but a person looks at it before an order is cancelled, and you can always ask us why a decision was made.
Orders are shipped worldwide, so a delivery address may be shared with a courier in another country. That transfer is limited to the address and contact details the carrier needs to complete the delivery, and nothing else travels with it.
Our products are sold to adults, and we do not ask for or knowingly keep information about children. If you think a minor has given us their details, write to us and we will delete them without argument.
This page is the current statement of what we do. We do not apply a new policy to an order that was placed under the old one.
Questions about privacy go to the address in the footer and are answered by a person, not a ticket queue. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.